Refund & Return Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your order, please review the following policy for information about returns and refunds.

Eligibility for Returns

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition as received.

• Returns must be initiated within 30 days of the delivery date.

• Proof of purchase is required (e.g., order number, receipt).

Return Process

To initiate a return, please contact us at jonparts.help@gmail.com with the following:

• Your order number

• The reason for your return

• Photos of the item (if applicable)

We will then provide you with detailed return instructions and the return address.

Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item received.

• We strongly recommend using a trackable shipping method or purchasing shipping insurance. We are not responsible for lost or damaged return shipments.

Refunds

Once we receive and inspect your returned item:

• We will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–7 business days.

Please note:
Refunds can only be issued once we have received the item and confirmed its condition.
Items returned without prior notice or approval may not be eligible for a refund.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Customized or personalized products

• Sale or clearance items

• Products showing signs of use or installation

If you have any questions about your return or refund, don’t hesitate to contact us at jonparts.help@gmail.com.

Thank you for shopping with Jonparts!