Shipping policy
Shipping policy
Processing
We process orders Monday to Friday. Your order is dispatched within 1–3 business days and you receive a tracking number by email the moment it ships.
Delivery times (after dispatch)
- EU, United Kingdom, United States, Canada, Australia, New Zealand: 5–12 business days
- All other destinations: 7–21 business days
Most orders arrive within 6–15 business days of being placed. You can track your order any time at jonparts.com/apps/parcelpanel.
Split shipments
If you order several items they may arrive in separate parcels at no extra cost to you. Each parcel has its own tracking number.
Taxes and duties
- EU customers: all prices include VAT. There is nothing further to pay on delivery.
- UK, US, Canada, Australia and other non-EU customers: your order may be subject to import duties or local taxes set by your customs authority. These are not included in our prices and are payable by you.
Address problems
Tell us within 24 hours at info@jonparts.com if your address was wrong and we will correct it, provided the parcel has not yet been dispatched.
Undelivered or uncollected parcels
If a parcel comes back to us because the address was incomplete or the parcel was not collected, we refund the price of the goods less the original shipping cost. We are happy to re-send at your cost instead.
Questions? Email info@jonparts.com — we reply within 24 hours on working days.