How can we help?

Shipping is free worldwide. Europe, UK and USA: 5–10 business days. Rest of the world: 6–12 business days. You get a tracking number by email as soon as your order ships, usually 1–3 business days after ordering.

Yes. The price you pay is final — duties and VAT are included, and there are no extra fees at delivery.

Check with neighbours, your building's mailroom and any carrier notice — most parcels turn up within 1–2 days. If it's still missing after 2 business days, message us with your order number. We open a carrier investigation and replace or refund your order.

Every cover is cut for one exact key type. On the product page, open “Which key do I have?” and compare the button count and shape with the key in your pocket. Not sure? Send us a photo of your key before ordering and we'll tell you the exact type.

Yes — before it ships, usually within 24 hours of ordering. Message us with your order number and what you'd like to change. Once shipped, you can return or exchange it instead.

You have 30 days from delivery. Items must be unused and in the original packaging. Ordered the wrong key type? We'll exchange it. Message us with your order number and we'll send return instructions.

Before shipping: yes — send us your order number and the new address as soon as possible. After shipping: contact the carrier with your tracking number to redirect the parcel.